Firmwarerom Trusted The human approach to building outstanding client relationships in a digitised world:Firmwarerom
Reply: 10

Trusted The human approach to building outstanding client relationships in a digitised world:Firmwarerom

Lyn Bromley
Lyn Bromley Published in October 20, 2018, 1:16 pm
 Trusted The human approach to building outstanding client relationships in a digitised world:Firmwarerom

Trusted The human approach to building outstanding client relationships in a digitised world:Firmwarerom


Stephanie Rix
Stephanie Rix Reply to on 9 February 2018
What a gem of a book! Trusted has such broad appeal and love the way it’s set out with handy tips, quotes and case studies. Whether you’re just starting out in your career, run your own business or part of a big organisation the T-Spot model is relevant to us all! You might think you are familiar with a lot of the points in the book; it’s all common sense... but the challenge is how well do we do them? AND do we actually do them consistently? Only by consistently being tuned in to your mindset, communication, interaction, behaviour and image can you truly build outstanding professional relationships and enjoy commercial success. Lyn and Donna explain just how to do it!
Ayesha Reply to on 24 August 2018
This was advised to me to get for my dissertation and I must say it was very good.
Craner Reply to on 7 January 2018
Trusted is easy to read and well laid out book to help you improve your professional and personal relationships. As well as great advice it also includes case studies to bring the points to life. The book covers 5 principle areas - Mindset ( How to recognise which mindset you are in and the advantages of a growth mindset), Communication ( including body language and different communication styles, Interaction ( The importance of face to face meetings to build trust), Behaviour ( creating a culture with a customer centric vision) and lastly professional Image ( that covers among other things dress code ). These 5 Areas are foundation of the T-Spot model created by Lyn and Donna.

In this day and age, customer service is one of the key drivers to keep existing customers and win new ones. This should be a must read for anyone in a senior or customer facing position.

At the end of each chapter there are great summaries of the main points and you can download a workbook to encourage you to put some of the ideas into practice and embed the learning.

Well recommended.
Amazon Customer
Amazon Customer Reply to on 5 February 2018
Very very clear in terms of highlighting issues and opportunities and a well structured approach to personal improvement. The experience of the authors shines through - it's a book I would return to over time to refresh my approach to issues.
Sue G
Sue G Reply to on 22 January 2018
This is a great resource with information and practical ways to build your confidence. I dip in and out and always find it useful and inspiring.
Arlette Kelly
Arlette Kelly Reply to on 9 December 2017
Absolutely inspiring book to read relevant and current. Love the lay out format and style. Easy to read and such excellent and valuable content. Impressed and Impressive, 👍😍💎
Luperca Reply to on 1 August 2018
We live in turbulent times where trust has become a massive issue across the globe at both micro and macro levels. We are bombarded by fake news daily, and the media is full of stories that erode our trust, so it can be easy to forget that most businesses forge relationships that continue to be built on foundations where trust is an important component. And we all lead increasingly busy lives which means that good communication is often one of the first casualties. Trusted is full of clear practical advice and guidance about building and maintaining strong relationships, and the ingredients that are needed for this such as respect, good communication, authenticity, credibility, etc. Using case study examples of real life situations, the book gives useful insights that will help any business (large or small) that is trying to change its culture in positive ways.
Amazon Customer
Amazon Customer Reply to on 30 July 2018
This book is probably one of the best business books that I have come across. Loads of tips on how to apply the theory in a practical way and so easy to read. The authors demonstrate where they have "been there and done it". I initially bought the book and dipped in/out as it's quite easy to do that but have just spent the last 4 days reading it from start to finish and really thinking about where and how we apply this in our business and it has given me loads of ideas. There are case studies throughout which demonstrated the topics and learning points well. Would definitely recommend this book to anyone who values improving client relationships and getting the best from their people.
Richard Davies
Richard Davies Reply to on 4 March 2018
Lyn and Donna, have produced a book that’s packed with practical tools and techniques you can use immediately to build trust with colleagues and clients in the modern workplace. I will definitely dip back into this ‘Swiss Army Knife’ of a book to pick out ideas to deliver outstanding customer service. I found it very easy to read. The content seems to have been born and synthesised from experience. The case studies sprinkled throughout the book make the whole thing feel very real. I’d recommend this book for anyone who works in an organisation – no matter how junior or senior in age or position they might be.
Stella Round
Stella Round Reply to on 28 July 2018
A really insightful read and practical take aways for use back in the workplace. An excellent tool for implementing great focused customer service in a way that will help to delight existing customers and attract the new ones. The book contains great case studies that you can relate to and that you can use within your business to drive growth and teamwork. I would highly recommend.
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